Privacy Policy

1. Introduction

Welcome to Viqaxye.com ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and store your personal information when you visit our website, purchase our products, or interact with our services.

By accessing or using Viqaxye.com, you consent to the practices described in this Privacy Policy. We regularly review and update our privacy practices to ensure compliance with current regulations, including the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

We collect different types of information to provide and improve our services to you:

2.1 Personal Information

When you create an account, place an order, or subscribe to our newsletter, we may collect:

• Name and surname
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely through our payment processors)

2.2 Automatically Collected Information

When you browse our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Geographic location (country/region level)

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy available on the website.

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Manage your account and provide customer support
• Send transactional emails and order updates
• Improve our website functionality and user experience
• Analyze usage patterns and optimize our services
• Send marketing communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Data Sharing and Disclosure

We share your information with trusted third parties only when necessary to provide our services or when legally required:

4.1 Service Providers

We work with third-party service providers who help us operate our business and deliver services to you, including:

• Payment processors
• Shipping and logistics companies
• Customer support services
• Web hosting and cloud service providers
• Analytics services

These service providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network infrastructure
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 GDPR Rights (for EU Residents)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete data.
• Right to erasure: You can request deletion of your personal data in certain circumstances.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request transfer of your data to another service.
• Right to object: You can object to our processing of your data in certain circumstances.
• Right to withdraw consent: You can withdraw previously given consent at any time.

6.2 Exercise Your Rights

To exercise any of these rights, please contact us through our website. We will respond to your request within the timeframe required by applicable law (typically 30 days).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Our legitimate business interests

8. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer personal data internationally, we implement appropriate safeguards in accordance with applicable law, such as standard contractual clauses, to ensure your data remains protected.

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy regularly.